Whilst many student concerns can be addressed by you directly using the resources on this website, it is important to ensure that urgent student needs are addressed quickly through referral to the appropriate university section.

Step 1 - Assess student risk

Is the student at risk of harming themselves or others? - discuss situation with the Manager of Student Services on x. 2697

Are you concerned that student may have a significant mental health issue - discuss situation with a member of the Counselling Service

Is the student at high risk of dropping out or failing? - discuss situation with a member of the Transition Team - phone x. 2697

If not go to Step 2...

Step 2 - Clarify student needs

What are the student's most pressing needs?

• Information
  
  
• Student Support
  
  
• Study related
  

Step 3 - Provide assistance directly if you can

If you can meet the student's needs directly by using the information in this resource please do so.

If you are unsure as to the best way to meet the student's needs please seek assistance from one of the university services listed in this resource

If the student's needs can only be met by another service ensure that the student knows which service they should contact

If you are particularly concerned about a student's welfare ring the service directly, explain your concerns and make a referral to ensure follow up